San Andreas Government Services

The radio is the primary communication device used by all DCC employees. It is of significant importance to Management and High Command to ensure that all operations are running smoothly. This, therefore, means that the radio frequency must under no circumstances be shared with anyone. The radio frequency is 1. Radio codes are vital to the efficiency and professionalism of the company. Before going on duty or driving a taxi, you must learn these codes and know how to use them. Radios must be in use at all times while on duty and on the correct frequency. Ignoring radio requests and failure to follow protocol may result in punishment. Making mistakes is perfectly normal and management will always reach out and correct you if need be, never see this as an embarrassment and always look at it as a learning curve, we all make mistakes!

The following are the official radio codes used by DCC:

Please ensure you state your badge number before a radio code.

10-1 [Vehicle Plate]: Announcing the start of your shift and the vehicle you will be using.

10-2: Announcing the end of your shift.

10-3: Essentially informing everyone you are available again after a taxi request.

10-4: Affirmative/Acknowledge.

10-5 [Standby Location]: Confirming waiting at standby location for calls.

The following are examples of the radio codes in use:

01 10-1 PN1183

01 10-2 (Self explanatory)

01 10-3 (Self explanatory)

01 10-4 (Self explanatory)

01 10-5 Los Santos Bank

Below you will find a list of approved abbreviations, this list will be updated frequently, please look at the changelog for any updates.

Los Santos Bank - LSB
Los Santos Customs - LSC
Department of Correction - DOC
Sheriff's Department - SD
Downtown Cab Co - DCC
Los Santos International Airport - LSIA

Here at DCC, we understand that sometimes it may be hard to figure out which staff member to reach out to and what the chain of command looks like. Here is a list of the High Command and the subsequent ranks:

High Command:
Chief Executive Officer - Jack Westwood

Chief Operating Officer - Rob Crawford

Management:
Director of Internal Affairs - Jack Westwood

Director of Training Division - [VACANT]

Director of Public Relations - [VACANT]

Director of Human Resources - [VACANT]

Manager
Assistant Manager
Supervisor

Employees:
Senior Driver
Driver
Junior Driver
Trainee
Probationary Trainee

The following is a list of all ranks and corresponding vehicles:

Probationary Trainee: Stanier
Trainee: Stanier
Junior Driver: Stanier
Driver: Stanier, Baller
Senior Driver: Stanier, Rental Bus, Baller, Stretch
Supervisor: Stanier, Rental Bus, Baller, Stretch
Management: Stanier, Rental Bus, Baller, Stretch, Ocelot Jackal
High Command: Stanier, Rental Bus, Baller, Stretch, Ocelot Jackal

There are 4 divisions in DCC.

Below you will find the structures of the 4 divisions and at what rankings must be to be able to join them.

Internal affairs

This division is purely run by High command, only HC can join, upon reaching that rank you are immediately placed in IA.

Human Resources

The division is run by Director Rob Crawford and can only be accessed when you become a Supervisor+.

Public relations

The division can only be accessed when you become a Junior Driver+.

If you wish to find out more and join the team. Please ask management.

Training Division

The division can only be accessed when you become a Driver+.

If you wish to find out more and join the team. Please ask management.

All employees will receive an hourly wage corresponding to their rank and will need to perform their duties for a minimum of 5 hours per month ((week)) to avoid hour warnings. The higher the rank of the staff member, the higher the salary they will receive. Once a taxi request is completed, the payment will be stored in the treasury to fund the salaries which will be distributed every Sunday.

Many elements could potentially affect your salary, this depends on quite a few factors both positive and negative. For now, we will look at the positive aspects.

When it comes to working in a company, there are many things that could affect your salary. It's not always just your hour salary x hours worked. Certain positive aspects you could encounter is being an employee of the month, when an employee has shown true dedication to the company and management feels that they deserve something extra they could receive an undetermined amount of a bonus on their check.

When the company has a very good month and high command feels that they are able to give bonuses to the employee (dividends) for the profit that month.

Another factor is events, public relations will hold many internal or external events, DCC will always allocate money towards public relations and they can use this money however they want, it could be in form of parties, treasure hunts, or much more. At these events, the winner could gain cash prizes which will be added to their salary or you could gain an asset like a vehicle.

Wherever there is a positive there is a negative. In Fact, when it comes to driving taxis in a company there are quite a few factors that could result in you losing money. The number one thing that may lead to the biggest loss of cash that is very avoidable is accidents, due to the certain limitations of Los Santos. It is not a very insured city so we need to usually fork out the cash from our own pocket. Often when an accident happens our taxis are equipped with a camera that you need to switch on, when managers review the accident and deem it to be your fault then an email will be sent to the CEO with a receipt, you will be billed for the following:

• Vehicle Repairs
• Road/street repairs (if any)
• Legal fees (if the opposing party wishes to press charges)
• Damages to the opposite vehicle

Now for the most part it will simply be vehicle repairs to your own taxi and not much more, however, I have taken the liberty to list all possible fees you may encounter so you are aware. Whenever you are billed, you will receive a copy of the receipts(s) to know exactly what you are paying for.

The next thing that could harm your paycheck is if the company has not made enough money for that month and needs to cut some paychecks, now this one we will ALWAYS use as a last resort and very much hope it never happens. We will also always aim to reimburse you in the future if the CEO deems it viable.

Something important to note is the CFO is currently held by the CEO and will remain like that for the foreseeable future.

List of our salaries

Trainee - $4,000
Jr Driver - $5,000
Driver -$ 6,000
Sr Driver - $7,000
Supervisor - $7,500
Asst. Manager - $8,000
Manager - $8,500
Director - $9,500
COO - $10,500
CEO - $13,000

All employees should:

• Show a professional attitude whilst with passengers
• Have the utmost respect for every person, no matter their race, identity, or gender.
• If someone prefers to be called by a certain pronoun please respect it.
• Be well presented and dress appropriately in the company uniform
• Ensure the fare meter and dashcam are turned on and are functional before driving
  • DCC employees are the only individuals eligible for free taxi rides and should be prioritized over other customers
  • Fare prices may be discounted due to active company agreements
• Use the most direct route to the customer's destination unless they request otherwise
• Assist passengers with their luggage into the taxi
• Search the taxi for lost belongings and items and return them to the DCC HQ before accepting another request
• Operate the taxi in accordance with all the applicable laws and regulations with regards to the safety and comfort of passengers and the general public
• Not be offensive to and/or fight with other employees or passengers
• Not use their personal phone while a passenger is in their vehicle. The radio should be the only communications device in use.
• Never initiate a conversation on certain sensitive topics which could offend someone including but not limited to offending the LGBTQ Community, racist jokes, or jokes that are classified as dark humor/black humor.

For the safety of the customers, all employees should:

• Not operate the vehicle for an excessive amount of time that causes tiredness and fatigue
• Not carry more passengers than the vehicle safely allows
• Not operate a vehicle while under the influence of drugs or alcohol
• Report any criminal activity witnessed to High Command/police and don't be a vigilante
  • Passenger acting suspiciously? - Try not to question them or intervene while they
    are inside the vehicle. Wait until they are out of sight at their requested destination
    to then call the appropriate authorities. Ensure to include the name of the
    passenger and what you heard them say or do. We do this to guarantee the safety
    of employees and to not have any incidents occur while the individual is in close
    proximity to the driver or vehicle.

Terminations

Terminations are going to occur in the lifetime of a company, especially in a company that has a decently high turnover rate. As the official taxi company of LS, we must make sure our employees are the best in the city. There are so many factors that could end up in you being terminated that I could not even list them all. In our rulebook, we have a few things that the company strives for and these must be respected, such as respect. In DCC management and high command are not always going to be by your side 24/7 so we will manly see things on paper, in high command respect, honesty, professionalism are the 3 main things we really look at in an employee, and breaking one of these 3 codes could put you in a bad spot. In fact, DCC reserves the full right to terminate you without informing you of the reason (psst, a little secret, we will always have a reason). If you did something to break one of these 3 codes, high command will not take it and may result in a termination, it is something we DO NOT tolerate in the company, in fact, if you disrespect someone to feed your ego that may be a cause for termination itself. DCC could also terminate you based on your performance, as mentioned above many want to join the company so if you start slacking and your performance drops, management could end up terminating you to have more room in the company. If you navigate to our punishment guidelines you will find out other reasons.

Suspensions

This is another thing rather frowned upon and if you get suspended consider yourself lucky as it doesn't happen to many, usually you just end up getting terminated. Suspensions are something that places you on very thin ice, anything that may upset this ice could result in you being terminated, even for the smallest of things. In Fact, a suspension is given for you to redeem yourself and prove that you learn from your mistakes, if we feel that this suspension period did not change much of your behavior, we then have no reason to hold you inside of DCC.

Resignations

When a member resigns it's rather sad for us but just part of the process. Resignations are something to give a thought to and not on the spot, talk to some people about it before doing it to make sure it's not a reason that could be solved. If you resign you can always come back and reinstate into your position or a position below, all depends on the length of your leave.

Demotions

Demotions are usually a rare thing to happen and normally happens when you keep doing certain repeated actions that result in a demotion, in fact getting demoted usually comes with a suspension.

Promotions

Promotions are an important part of being in the DCC as it shows an employee’s dedication and success. Rewards come with promotions which include a higher hourly wage and permission to drive a wider selection of vehicles for our passengers. This also means that promotions will be thought about thoroughly with High Command/Management to ensure the right employee is ascending up the ranks.

Promotions will be issued on the Sunday of each week. They are issued taking into account an employee's sufficient work hours for the time period, time with the company and/or since their last promotion, attitude to work, and performance.

We would rather our customers didn’t have to wait long periods of time for our services so we have set up standby locations which provide ease of use. If a location seems unpopular at a specific time then the driver should relocate to a different standby location. Only 3 taxis may be parked at each location at any time to ensure there is no overcrowding. During these waiting times, you may converse and get to know your fellow colleagues but make sure to prioritize taking requests, you may go to people and ask them if they need a lift anywhere.

The following are acceptable, High Command approved locations:

• Los Santos Bank - In view of members of the public exiting the bank but not too close to obstruct parking of other members of the public.
• Legion Square Parking
• Los Santos Customs - Ensure to not park in an area that obstructs LSC worker’s ability to perform their duties.
• Parking Garage - Inside of the parking area, just south of where they park their car.
• DMV - As you drive into the DMV you take a left turn.
• Los Santos Airport - Right outside of the main terminal there is an adequate location
• Mount Zonah MD - Across the road, opposite city hall.
• Department Of Corrections - Outside of the main door. Anyone at DOC will also be responsible for responding to calls in Sandy & Paleto.
• Fish market / KOI building
• [New] Fishing Equipment (2 Max)

Directors may temporarily approve a location for 24 hours for testing purposes.